Frequently Asked Questions

We recommend taking our Skin Quiz for personalised recommendations based on your skin type, concerns, and goals. You can also contact our skincare experts via the Contact page for personalised advice.

Many of our products are formulated specifically for sensitive skin, including our Gentle Foam Cleanser, Sensitive Skin Calming Serum, and Soothing Centella Toner. All products are fragrance-free and dermatologist-tested. Always patch-test before full application.

Yes! All Kentelle products are 100% vegan and cruelty-free. We never use animal-derived ingredients and never test on animals. We are certified by PETA.

We offer free shipping on all orders over $80 AUD. Standard shipping (3–7 business days) is $9.95 for orders under $80. Express shipping is available at checkout. We ship Australia-wide.

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us within 30 days of receiving your order for a full refund or exchange. Products must be at least 50% full to be eligible.

Standard shipping takes 3–7 business days within Australia. Express shipping takes 1–2 business days. Orders are processed within 1 business day of being placed.

Yes! Our products are designed to work together. However, some active ingredients like retinol and AHAs should not be used on the same evening. Check each product's How to Use section for guidance, or contact us for a personalised routine.

We recommend consulting with your healthcare provider during pregnancy. As a general guideline, avoid retinol and high-concentration AHA/BHA products. Our Bakuchiol Firming Serum is a pregnancy-safe alternative to retinol.

Once your order ships, you'll receive a tracking email with your tracking number. You can also track your order from your account page.

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